Frank Gay Commercial Services is looking for an EXPERIENCED Account Manager to provide expert-level service to commercial customers. The ideal person will contribute to business growth, customer retention, and timely accounts receivables.
What we OFFER you:
- Health, Dental, Vision
- Paid life insurance
- Matching 401K
- Weekly pay
- Performance Bonus
- Paid Time Off (PTO)
- 12 Paid Holidays
- Paid Birthday Off
- Company Cell phone
- Company Laptop
What you will do:
- Communicating with customers to ensure that all their needs are understood and addressed.
- Building strong customer relationships to maintain quality of business with our customers.
- Collaborating with various internal departments to ensure that they fulfill all customer requests.
- Resolving complaints and keeping track of all processes that pertain to the customer’s desires.
- Acting as the customer’s main point of contact to ensure that their demands are met with a focus on improving the customer experience.
- Collecting and analyzing data concerning consumer behavior to understand changing needs.
- Manage accurate and timely billing of commercial accounts.
- Strong problem-solving and decision-making skills
- Effectively manage account receivables and collection
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
You must have:
- Proven 3+ years of Account Management experience (B2B preferred)
- Experience in handling Property Management Accounts a PLUS
- Proficiency with CRM software (e.g. ServiceTitan, HubSpot) and MS Office (particularly MS Excel)
- Deadline and detail-oriented
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze large amounts of data
- Adaptability and strong problem-solving skills
- Excellent active listening skills
- Strong problem-solving and decision-making skills
- Ability to build rapport and collaborate with others within the internally and externally
- Understanding of consumer behaviors and industry trends
- Proven ability to successfully manage multiple accounts
- Bilingual in English & Spanish a plus
- Trades Experience a plus